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Help & Support

How can we help?

Answers for operators running a listing and for visitors using the app. Can't find it? Send us a message below.

For operators

Adding & claiming your listing

Search the Climb Hubs directory for your business. If it's already there, claim it; if not, add it in a couple of minutes. Use the "Claim your listing" button in the menu (or any "Claim" link on a directory page) to get started. A basic listing is free.

Find your business in the directory, open it, and click "Claim this listing." You'll create an operator account, verify that you run the business, and then you can edit everything from your cockpit.

No. A basic directory listing is always free. Paid plans are optional and unlock the operator tools: your own bookable website, a branded experience in the app, marketing, and more.

Editing & removing your listing

Sign in and open your cockpit. Under Listing → Details you can update your description, contact info, hours, photos, and social links. Changes go live right away.

In your cockpit, go to Listing → Photos to manage images and Listing → Details for hours and contact info.

You can unpublish or delete your listing from the cockpit, or just send us a message using the form below and we'll take care of it. If you have an active subscription, removing your listing also cancels it.

Your plan & billing

Open your cockpit and go to billing. You can upgrade, downgrade, or cancel at any time. There are no long-term contracts.

For visitors

Using the app

There's one free app, GoHubs, and it covers Climb Hubs along with every other Great Outdoor Hubs vertical. Head to the Get the App page to install it on iPhone, or to run it free in your browser on any device. The Android version is coming.

Yes, completely. The maps, conditions, and field tools work for free with no trial and no paywall. An account only matters if you run a listing as an operator.

No, just one. Install GoHubs once, then choose Climb Hubs (or any other vertical) inside the app, or open a specific operator by name or QR code.

Signing in & your account

Use the Sign in link in the menu. You only need an account to run a listing as an operator or to save things in the app. Browsing the directory needs no sign-in.

On the sign-in page, use the "Forgot password?" link and we'll email you a link to set a new one.

Finding & contacting operators

Use the search on the Climb Hubs home page or browse by state or category. Every result links to a full listing with details, photos, and contact info.

Open the operator's listing. Their phone, website, and booking links (when available) are right on the page. Reach out to them directly to book or ask questions.

Still need help?

Send us a message and we'll get back to you. We typically respond within one business day. You can also email hello@climbhubs.com or call +1 (321) 515-4404. Calls go to voicemail and we reply by email, so a message with your address in it reaches us fastest.

In your pocket

Take every crag with you.

Free, no account needed. Crag maps, public-land boundaries, and your climbing log in your pocket.

  • Every gym, guide, and crag in your pocket

  • Public-land boundaries under every approach

  • File a safety plan for every remote wall

  • GPS tracking that keeps recording at the end of the approach

The Climb Hubs app dashboard

For operators

Run your climbing business?
Launch your branded surface.

Get your own branded surface in the Climb Hubs app and a directory listing in minutes. Bookings, digital waivers, and your whole operation live in one cockpit.